Privacy Policy

Privacy Policy – Aseda Mobility

Effective Date: January 30, 2026
Aseda Mobility (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our website, mobile application, or services. By using our platform, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

• Name, email address, phone number, date of birth
• Driver’s license information
• Payment information (credit/debit card details, billing address)
• Address and location information for rentals

• IP address, device type, browser type
• Platform usage patterns, session duration, and interactions
• Cookies, analytics data, and log files

• Booking history, rental dates, mileage, fuel level
• Accident or damage reports
• Communication between users and owners

• Feedback, surveys, and customer support requests
• Social media information if linked

2. How We Use Your Information

Your information is used for purposes including but not limited to:

• Providing and managing our services: facilitating bookings, payments, vehicle delivery, and returns.
• Communication: sending confirmations, reminders, updates, or marketing communications (if consented).
• Legal compliance: fulfilling regulatory obligations and preventing fraud or illegal activity.
• Analytics and improvement: analyzing usage patterns to improve platform performance and user experience.
• Dispute resolution: resolving complaints or disputes between users and vehicle owners.

3. How We Share Your Information

We may share your information with:

• Vehicle Owners: to facilitate bookings and ensure smooth rentals.
• Service Providers: payment processors, IT services, customer support, and analytics providers.
• Legal Authorities: when required by law, to prevent fraud, or in response to legal processes.
• Business Transfers: in connection with mergers, acquisitions, or sale of assets.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

• We use cookies and similar technologies to enhance user experience, track preferences, and measure platform usage.
• Users can manage or disable cookies through browser settings, but some platform features may not function properly.

5. Data Retention

• Personal and rental data is retained as long as necessary for service provision, legal compliance, dispute resolution, and legitimate business purposes.
• Data may be anonymized or deleted after retention periods expire.

6. Data Security

• We implement industry-standard technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.
• Users are responsible for keeping their account credentials secure.
• Despite these measures, no method of transmission over the internet is 100% secure; therefore, absolute security cannot be guaranteed.

7. User Rights

Depending on your jurisdiction, you may have the following rights:

• Access and Correction: request access to or correction of your personal information.
• Deletion: request deletion of your personal information, subject to legal or contractual obligations.
• Data Portability: request a copy of your personal data in a portable format.
• Opt-out of Marketing: withdraw consent for promotional communications at any time.

To exercise your rights, contact us at info@asedamobility.com.

8. Children’s Privacy

• Our platform is not intended for individuals under 18.
• We do not knowingly collect personal information from children.

9. Third-Party Links

• Our platform may contain links to third-party websites.
• We are not responsible for the privacy practices of third-party sites. Users should review the privacy policies of those sites independently.

10. International Data Transfers

• Data may be transferred to countries outside your jurisdiction for storage or processing.
• We ensure appropriate safeguards are in place to protect your data during such transfers.

11. Changes to This Privacy Policy

• We may update this Privacy Policy periodically.
• Material changes will be communicated via the platform or email.
• Continued use after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions or concerns regarding this Privacy Policy, please contact:

• Email: info@asedamobility.com
• Phone: +233 24 418 9982
• Address: Accra, Ghana (full street address available on request)